2021 General Ticketing FAQs
To assist with your 2021 fixture and ticketing questions please see below a few frequently asked questions:
When will fixtures be announced?
All Vitality Blast, Royal London Cup and LV= Insurance County Championship group stage fixtures have been released. A full list can be found on our fixtures and result page or by clicking here.
When will any remaining fixtures be announced?
Further fixtures will be announced at various points before or during the season and will be communicated via our latest news section of the website and updated within our fixtures and results page. For example, the divisional stage of the LV= County Championship will be announced following the conclusion of the conference stage.
How can I purchase tickets for Royal London Cup and LV= Insurance County Championship fixtures?
At present tickets for Royal London Cup and LV= Insurance County Championship fixtures are not available to purchase. Currently the only way to gain admission to these matches is as a member of Sussex Cricket. For details on membership packages please click here.
Will individual match tickets for Royal London Cup and LV= Insurance County Championship fixtures be available in the future?
With the ongoing possibility of a reduced capacity for matches this summer it is unclear if we will be able to offer match ticket for Royal London Cup and LV= County Championship fixtures. Preference will be given to members to attend these fixtures. Any updates will be communicated through the usual club channels including the Latest News section of our website.
How can I purchase tickets for Vitality Blast fixtures?
Information relating to Vitality Blast tickets, including priority windows, pricing and general on sale can be found by clicking here.
What is the best way for me to purchase tickets once they are available?
The easiest way to purchase tickets is online, via the Sussex Cricket website. Simply visit our online box office by clicking here and login.
I have previously purchased a ticket, Blast Pass or membership but have not used my online membership and ticketing account before, can I still purchase tickets online?
Yes, if you have not registered or used your online account previously you just need your membership/customer ID number (8 digits long which starts with either 100XXXXX or 110XXXXX) and surname to activate your account. Once you have located these details, which can be found on the back of your previous membership card or ticket purchase confirmation email, click here and follow the on screen steps.
Once logged in, simply navigate to the match day ticket or membership section, select the product you desire and follow the on-screen steps to complete your purchase.
I have not purchased a ticket, Blast Pass or membership from Sussex Cricket previously, can I still purchase online?
Yes, if you have not purchased a ticket, Blast Pass or Membership from Sussex Cricket previously you are able to set up an account by clicking here.
Alongside my ticket I also purchased tickets for my friends and family, how can I assign them their ticket?
If you are purchasing tickets on behalf of someone else, you will need to add them to your network. This can be done once logged into your online ticketing account or by clicking here.
Why do I need to set up my network?
Most ticketed events, including sporting events, now require the details of each ticket holder rather than just the person who made the booking. The need for this is only going to become greater following the global COVID-19 pandemic and associated health and safety protocol for track and trace purposes.
Setting up your network in advance of purchasing will assist you in having a seamless ticketing journey. Rather than having to call round your friends and family trying to organise your network, whilst also trying to make sure you do not miss out on the match you want to attend.
How do I set up my network?
This is a multi-step process and will require the other person you are purchasing on behalf of to allow you to do so.
Login to your online account by clicking here. Once logged into your online account click ‘My Account’ and then ‘Network’. The number of people already in your network will be displayed in brackets.
Your network page is where you can add, remove, block and manage who in your network can be assigned seats and assign seats to you. You can also manage other supporters’ seats and allow them to manage yours.
Click the ‘Add Members’ option to add someone to your network. This will allow you to either register a new supporter or look for an existing supporter already within the system using their membership/customer ID number and surname.
To find an existing member or supporter enter the information and click search. This will search the ticketing system for their account. Upon finding a valid match you can either block or add the member to your network. Click ‘Add Member’ to include them in your network.
If you click on the person you have added to your network it will show the privileges you both hold over each other. By default, you will be able to assign a seat to any new linked member in your network and they will be able to do the same. This means that upon purchasing tickets you both can assign each other to seats.
In certain cases, this basic privilege is not enough to interact with each other. Therefore, if you and those in your network wish to have the greatest ability to manage each other’s seats we would recommend assigning the ‘Manage’ privilege. To do this you will need to click ‘Edit’ when looking at the privileges set between you and your link in your network.
This will then let you choose between ‘Assign’ and ‘Manage’. If you choose to ‘Manage’ it will require the other person to accept your request. They will receive an email with a link to accept your request. You will not be able to manage any bookings until their permission has been given. At any point you can lower the privilege without authorisation or block a user if this is no longer needed.
If you are looking to assign a seat or manage the booking of a new supporter, you can register a new member by selecting these options and filling in the details required. Following which the new supporter will receive an email with a link asking them to activate and create their account.
Where can I find the ticket refund and rollback policy?
Our ticket refund and rollback policy can be found here.
Where can I find the spectator code of conduct?
Our code of conduct, which is used alongside our ground regulations, can be found here.
Where can I find the ticketing terms and conditions?
Our terms and conditions can be found here.
Can I visit the Membership and Ticketing Team in person to discuss my ticketing requirements?
Unfortunately not. Our Club Shop and Ticket Office is closed to the general public in line with government advice. Ticket enquiries can be discussed over the phone 01273 827100 or via email firstname.lastname@example.org.
I require further assistance / have a question that is not answered above?
Our Membership and Ticketing Team will be happy to help over the phone on 01273 827100 or via email email@example.com. Please be mindful we are still having to operate with reduced staffing levels and therefore your enquiry may take slightly longer than usual to be dealt with.
When are the Membership and Ticketing Team available?
The team are available between the hours of 9am to 5pm, Monday to Thursday. However, please be mindful we are still having to operate with reduced staffing levels and therefore your enquiry may take slightly longer than usual to be dealt with.