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2021 GENERAL TICKETING FAQS 

To assist with your 2021 fixture and ticketing questions, please find answers to some of our most frequently asked questions below. For the full list of fixtures at The 1st Central County Ground click here

Any further fixtures, including  knock-out matches and finals, will be announced when details are confirmed. The divisional stage of the LV= Insurance County Championship will be announced following the conclusion of the conference stage. All updates will be available via the Latest News and Fixtures and Results pages of the Sussex Cricket website.

How can I purchase tickets for Royal London Cup and LV= Insurance County Championship fixtures? 

Apart from the LV= Insurance County Championship match against Northamptonshire on the 27th - 30th May, no tickets for Royal London Cup and LV= Insurance County Championship fixtures are currently available. As soon as tickets become available, 2021 Members will have priority access, before they are released for general sale.

More details on how to book your LV= Insurance County Championship tickets for the match taking place between 27th - 30th May, can be found in the questions below.

How can I purchase tickets for Vitality Blast fixtures? 

Information relating to Vitality Blast tickets, pricing and general on sale can be found by clicking here

How can I purchase tickets for the women’s internationals against India and New Zealand and Southern Vipers fixtures?
Sussex Cricket sells tickets for these fixtures on behalf of the England & Wales Cricket Board. Information on how you can purchase tickets, as well as prices, is available by clicking here.

I hold a membership with Sussex Cricket. How do I book my ticket to Sussex vs Northamptonshire?

Members of all categories will be able to secure one ticket per membership per day via the Sussex Cricket online box office from 4pm on Thursday 13th May until  capacity is reached. These tickets will be free to all members, except those in the Martlet category who will be charged their usual £7 entry fee for each day’s play. 

I wish to book for another person, how do I do this?

You can secure tickets for up to three other membership holders that are part of your e-ticketing network. For details on how to set-up your network, please find further details below.

Can I sit next to someone at the Sussex vs Northamptonshire LV= Insurance County Championship match?

Unfortunately not. Each person will be socially distanced from other supporters during this match, irrespective of social and household bubbles.

 

If my members ticket is free of charge, why do I need to supply card details?

Unfortunately, some of our memberships require members to pay for certain match tickets, which means the payment form is visible to all.

Our site is safe and secure in line with payment verification processes and data protection laws. If your total price is £0.00 when you are checking out, then you will not be charged. 

I hold a Life Membership (with or without a Life Partner Badge), how do I book my tickets?

Life members will be able to book their tickets online like all other Sussex members. You will be able to secure one ticket per membership per day.

I require accessibility seats. Can I book these online?

Unfortunately, these tickets are not currently available online. Please call 01273 827100 if you require accessible seating. These seats are limited and to avoid disappointment, you are asked to phone as soon as possible after tickets are released at 4pm on Thursday 13th May. Please note, no other tickets will be available via this number.

I don’t hold a membership with Sussex Cricket. Will I be able to buy tickets?

Should any tickets remain available after 10am on Monday 24th May, these will be offered for general sale to anyone with a Sussex Cricket e-ticketing account.  

I already have an ID (or membership) number but have not used my online account before. Can I still purchase tickets online? 

If you have not activated or used your online account previously, you just need your eight-digit ID number and surname to activate it. Click here.

I don’t have a membership, nor have I ever purchased tickets before. How do I set up an account with Sussex Cricket and then purchase tickets?

Go to the Tickets section on our website. To set up your account click here and follow the prompts. Once you have your ID number, your account is now active which will allow you to purchase tickets.

If the box office has set up an account for you, you will need to ‘activate your account’ and set a password. Click here to ‘activate’ your account.

This is your ID number for future transactions with Sussex Cricket. You do not need to set up another account in the future. Just ‘sign in’.

Once logged in, simply navigate to the Match Day Tickets tab, select the match you desire and follow the on-screen steps to complete your purchase. 

If I have purchased multiple tickets, how do I assign them to my booking and add them to my network?

Most ticketed events, including sporting events, now require the details of each ticket holder rather than just the person who made the booking. The need for this is only going to become greater following the global COVID-19 pandemic and associated health and safety protocol for track and trace purposes. 

Each person within your booking, will need to register and have their own ID number.

To build your network, log in, go to ‘My Account’ and select ‘Network’ from the drop-down list. On the ‘MY NETWORK’ page, click the blue ‘ADD MEMBER’ button and search for an existing member, enter their ID number and surname. Repeat this for each person you may manage bookings for.

Please ensure you search for an existing member, rather than ‘registering’ a new one! Registering a new member will not assign the correct ticketing privileges that may be required to secure tickets.

By building your network, this will allow you to assign supporters to individual tickets you have selected. It is best that you build your network prior to purchasing tickets.

My friend isn’t always online. How can I ensure that I am able to fully manage their booking?

Once the above step has been completed, you are able to manage future transactions for them and vice versa.

In certain cases, this basic privilege is not enough to interact with each other. Therefore, if you and those in your network wish to manage each other’s seats, you will need to select a person within your network and click ‘Edit’.

This will let you choose between ‘Assign’ and ‘Manage’. If you choose to ‘Manage’ it will require the other person to accept your request. They will receive an email with a link to accept your request. You will not be able to manage any bookings until their permission has been given. At any point you can lower the privilege without authorisation or block a user if this is no longer needed. 

If you are looking to assign a seat or manage the booking of a new supporter without an ID number, you can register a new member by selecting these options and filling in the details required within your network section.

The new supporter will receive an email along with their ID number with a link asking them to activate their account. 

How will I receive my tickets?

An e-ticket  will be emailed to you a few days prior to the match in question.

Where can I find the ticket refund and rollback policy? 

Our ticket refund and rollback policy can be found here

Where can I find the spectator code of conduct?  

Our code of conduct, which is used alongside our ground regulations, can be found here

Where can I find the ticketing terms and conditions? 

Our terms and conditions can be found here

When are the Membership and Ticketing Team available? 

The team are available between the hours of 9am to 5pm, Monday to Friday.

Please be mindful we are still having to operate with reduced staffing levels and therefore your enquiry may take slightly longer than usual to be dealt with.  You will not be able to purchase any tickets other than those for accessible seating via telephone.

I require further assistance / have a question that is not answered above? 

Our Membership and Ticketing Team will be happy to help over the phone on 01273 827100 or via email membership@sussexcricket.co.uk.

Can I visit the Membership and Ticketing Team in person to discuss my ticketing requirements? 

Unfortunately, our Club Shop and Ticket Office remains closed to the public. Ticket enquiries can be discussed over the phone 01273 827100 or via email membership@sussexcricket.co.uk